ABSTRACT
The main intention of introducing this system is to reduce the manual work at telephone department offices. Every sort of task is performed by the system, such as registering different types of applications, enquiries, and complaints etc. reducing mush paper work and burden of file storage.
Also the latest information is right available for the officials and executives wherever they require. The system also facilitates the customer to enquire about their application progress, bills and directory enquiries such as enquiry by telephone, by name etc.
Existing System:
The present system has obvious problems, inhibiting growth and profitability. Demand of telephone connections have been identified as the major growth area. These telephone connections demand an improved, computer system to support them. At the same time operations could be automated into an overall system.
By using the present system, work is done manually. So, each and every transaction takes much time to complete. Whenever customer requires any information, the searching process also takes more time and it is difficult to search particular information from a file.
Disadvantages
- The work is done manually so that it takes much time to transact a transaction.
- More number of labors is needed.
- We can’t asses the calculations accurately.
- Amount of time is more needed when the more customers come to counter. It counts time factor.
- As there are thousands of customer records; Searching process is a difficult task
Proposed System:
The present system has obvious problems, inhibiting growth and profitability. Demand of telephone connections have been identified as the major growth area. These telephone connections demand an improved, computer system to support them. At the same time operations could be automated into an overall system.
By using the proposed system, the whole system is computerized. So, each and every transaction takes less time to complete. Whenever customer requires any information, the searching process also takes less time and it is easy to search particular customer information from a file.
Advantages
- A fast and more efficient service to all customers. As there are thousands of customer records; Searching process is an easy task.
- Saving in staff time in entering and manipulating data.
- Easy input, deletion and manipulation of lot, customer details.
SOFTWARE REQUIREMENTS:
• Web Technologies : HTML, CSS, JS. JSP
• Programming Language : Java
• Database Connectivity : JDBC
• Backend Database : MySQL
• Operating System : Windows 08/10
HARDWARE REQUIREMENTS:
• Pentium processor : Core I3
• RAM Capacity : 2GB
• Hard Disk : 250GB
• Monitor : 15’’ Color Monitor
