ABSTRACT

Automated Customer Care Service is called Help Desk System. It is so called as Help Desk System because it tries to solve all the HD (helpdesk) problems, which are coming from the users of Automated Customer Care Service. Automated Customer Care Service will take care of every request coming from their users and try to solve and produce the solution of the particular request. Automated Customer Care Service also will store the responses for the future use.

Automated Customer Care Service contains six main members who play very important role in this Help Desk System. They include super user, level1 administrator, level2 administrator, level3 administrator, corporate client user and corporate user (or end-user).

Super user is the chief head of the organization that assigns first level, second level, and third level administrators. The super user is responsible for all the three level administrators including the corporate clients. The Super user is the sole person who is responsible for creating categories, modules and the support team.

Super user creates new categories only if HD problems don’t belong to those categories present in Automated Customer Care Service and similarly with the creation of modules. When the super user creates new categories and modules he will label these categories and modules as levels and appoint one administrator for each of them. When the super user gets the HD problem as request he can modify the request or can answer it by sending solution to the level3 or the support team who is responsible for messaging the response or the solution to the end-user (corporate user).

                 Corporate client is the one who buys Automated Customer Care Service product for his business purpose. He can create corporate users for his product. Corporate user is the one who has to register himself to the corporate client before he submits the HD problems to the super user and corporate user is the actual end-user of the product or service.

                Corporate user will register to the corporate client and corporate client sends all the registration details to the super user, and after the registration the end-user will submit the HD problems to the super user. When the super user gets the HD problems he will check the details of the end-user and send the responses to the support team who will message the responses to the corporate users.

                     Automated Customer Care Service is very useful for the corporate clients who want their business to extend world wide i.e., by keeping contact and good relation with the corporate users who buy their products. The corporate clients who buy Automated Customer Care Service for their business can know what are the various problems of their product which are coming from their users so that they improve their products to the user needs. Any user who knows a little about of the computer can handle Automated Customer Care Service.

Existing System                                             

This project mainly deals with automating the task of the Automated Customer Care Service that helps many end-users to know the solutions for their request within no time. Automated Customer Care Service can be done manually but there may be problems that have to be faced so to overcome such problems we need to automate the Help Desk System.

If the system is maintaining the list of all the details of corporate users and corporate clients manually it will take a lot of time to

Retrieve even single information such as retrieving or

 Deleting single information becomes very difficult task.

        By manually the Help Desk System will face difficulties while updations and it is time consuming and leads more errors. Automated Customer Care Service automates the tedious job of maintaining the corporate user details or corporate client details and manages the updations and see that the responses are sent to the corporate user as soon as possible. It includes main members like:

• Super user
• Corporate client
• Corporate user
• Level1 administrator
• Level2 administrator
• Level3 administrator or support team.

Super user will manage the entire organization that includes corporate clients, corporate users, and level administrators and also he can create the new categories and also modules.

Proposed System

         Proposed system are those that are automated, so that it is easy to retrieve the responses from the system fastly and updating the details once the response or services are provided to the end-users upon their request without any difficulty and saves time.

SOFTWARE REQUIREMENTS:
• Web Technologies : HTML, CSS, JS. JSP
• Programming Language : Java
• Database Connectivity : JDBC
• Backend Database : MySQL
• Operating System : Windows 08/10
HARDWARE REQUIREMENTS:
• Pentium processor : Core I3
• RAM Capacity : 2GB
• Hard Disk : 250GB
• Monitor : 15’’ Color Monitor