ABSTRACT

 The project entitled “Telecom connection system” deals with fully automated system used by the Telecom department. Telecom industry is one of the major sectors, which provides so many services to their customers such as request for a new connection, change of number, billing etc. Maintaining all these services manually is complicated process.  The main objective of this project is to automate the services provided by telecom system, by which customer can use all the services online.

The project has been divided into four modules.

1. Applications
2. Entries
3. Enquiries
4. Complaints

The Applications module provides following services.

• A customer can apply for a new telephone connection by filling the form.
• He can request for transferring phone connection to another location.
• He can modify the mode of bill payment details.
• He can also cancel his phone connection.

The Entries module provides following services.        

•  If the customer requested for change of telephone number, here if we enter the old number, it will display the new number.

The Enquiries module provides following services.      

• The customer can make a request about his bill.
• He can also know the information about changed numbers.
• He can also ask about the status of his applications.

The Complaints module provides following services.

• The customers can complaint regarding the service and all other issues.

EXISTING SYSTEM:

The existing system is a manual one where the entrant has to go to the Telecom Conncetion System and get details of the company for getting the new connection. Here it is getting a tedious one for the user to go and manually register with it. And in the process only a few users are take the connection. To over come this they have proposed for the online Connection.

Problem Statement:

The previous system was an manual system.  So, the system is not available to all globally.  To make the system available globally, it is now proposed to be web enabled.

                                                                                                                                               In the existing manual process entrants cannot get the information of all the telecom system where by registering with Telecom Connection System they can get the updated share values and also since the registration process is atomized, participation in Connection is easy to the entrants.

PROPOSED SYSTEM:

The proposed system is the online registration of the entrants with the company. By atomizing this Connection process, the entrants enjoy the facility to participate from anywhere. Entrants can also get the information online about all the telecom system. By this process the user can get all the information of the Connection process from where ever he want as there is no need for him to come to the office and register for Connection. Thus the proposed system is efficient all the way.

The project has been divided into four modules.

• Applications
  • Entries
    • Enquiries
    • Complaints

 The administrator is responsible for the Connection process and he maintains all the information about the telecom system that are offering the Connection process for different participants. He is also responsible for the registration of different users that are going to take  the Connection process. The administrator will only offer the Connection process and maintain the bill details and everything for the users as well as the telecom system who are already registered at the Connection system

In the User Module a new user or an user who is already registered with the company may be going for Connection and these persons will keep their connections by taking the connection on telecom system. A user can offer to take new connection ,enquiry, complaints and bill details and every thing on the connection system. The user can get for the Connection only for the registered telecom system at the administrator only.

In Enquiry module  user can know the details from telecom system regarding his requirements and another module in user side is complaints i.e He can make complaint to the office if any connection is corrupted. And if he want to know the bill status . These telecom system has to be registered at the administrator only because he is responsible for all the Connection process at the different users.

SOFTWARE REQUIREMENTS:
• Web Technologies : HTML, CSS, JS. JSP
• Programming Language : Java
• Database Connectivity : JDBC
• Backend Database : MySQL
• Operating System : Windows 08/10
HARDWARE REQUIREMENTS:
• Pentium processor : Core I3
• RAM Capacity : 2GB
• Hard Disk : 250GB
• Monitor : 15’’ Color Monitor