Abstract

Along with the development of cloud computing, an increasing number of enterprises start to adopt cloud service, which promotes the emergence of many cloud service providers. For cloud service providers, how to configure their cloud service platforms to obtain the maximum profit becomes increasingly the focus that they pay attention to. In this paper, we take customer satisfaction into consideration to address this problem. Customer satisfaction affects the profit of cloud service providers in two ways. On one hand, the cloud configuration affects the quality of service which is an important factor affecting customer satisfaction. On the other hand, the customer satisfaction affects the request arrival rate of a cloud service provider. However, few existing works take customer satisfaction into consideration in solving profit maximization problem, or the existing works considering customer satisfaction do not give a proper formalized definition for it. Hence, we firstly refer to the definition of customer satisfaction in economics and develop a formula for measuring customer satisfaction in cloud computing. And then, an analysis is given in detail on how the customer satisfaction affects the profit. Lastly, taking into consideration customer satisfaction, service-level agreement, renting price, energy consumption and so forth, a profit maximization problem is formulated and solved to get the optimal configuration such that the profit is maximized.

Existing System

cloud computing is the delivery of resources and computing as a service rather than a product over the Internet, such that accesses to shared hardware, software, databases, information, and all resources are provided to consumers on-demand. Customers use and pay for services on-demand without considering the upfront infrastructure costs and the subsequent maintenance cost . Due to such advantages, cloud computing is becoming more and more popular and has received considerable attention recently. Nowadays, there have been many cloud service providers, such as Amazon EC2 , Microsoft Azure , Saleforce.com , and so forth.

As a kind of new IT commercial model, profit is an important concern of cloud service providers. The cloud service providers rent resources from infrastructure providers to configure the service platforms and provide paid services to customers to make profits. For cloud service providers, how to configure their cloud service platforms to obtain the maximal profit becomes increasingly the focus that they pay attention to. The optimal configuration problem with profit maximization of cloud service providers has been researched in our previous researches which assumed that the cloud service demand is known in advance and not affected by external factors.

Proposed System

The request arrival rate of a service provider is affected by many factors in actual, and customer satisfaction is the most important factor. For example, customers could submit their tasks to a cloud computing platform or execute them on their local computing platforms. The customer behavior depends on if the cloud service is attractive enough to them. To configure a cloud service platform properly, the cloud service provider should know how customer satisfaction affects the service demands. Hence, considering customer satisfaction in profit optimization problem is necessary. However, few existing works take customer satisfaction into consideration in solving profit maximization problem, or the existing works considering customer satisfaction do not give a proper formalized definition for it. To address the problem, this paper adopts the thought in Business Administration, and firstly defines the customer satisfaction level of cloud computing.

SYSTEM REQUIREMENTS

SOFTWARE REQUIREMENTS:

•           Web Technologies                               :           HTML, CSS, JS. JSP

•           Programming Language                      :           Java and J2EE

•           Database Connectivity                        :           JDBC

•           Backend Database                              :           MySQL

•           Operating System                               :           Windows 08/10

HARDWARE REQUIREMENTS:

• Processor                     :           Core I3
• RAM Capacity            :           2 GB
• Hard Disk                   :           250 GB
• Monitor                       :           15″ Color
• Mouse                         :           Two or Three Button Mouse
• Key Board                  :           Windows 08/10